Shipping & Returns
CONDURbyalexandru.com is shipping international through DHL (door-to-door delivery). Standard shipping cost is 25 euro
- International delivery in EU: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark,Estonia, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, United Kingdom, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
- International delivery outside EU: coming soon.
For more information about deliveries please write us at [email protected]. Please note that we do not deliver to post office boxes.
Orders are processed and delivered form Monday to Friday, excepting legal holidays. Orders placed after 4 PM (Bucharest time) will be processed and shipped the next day. Orders placed Friday after 4 PM (Bucharest time), won’t be processed until Monday, next week. The delivery date is calculated from when you receive the Order Confirmation via e-mail, as follows – 1 to 5 days
As soon as we have shipped your order you will receive an email with your shipping confirmation and a tracking link
CONDURBYALEXANDRU.COM cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of CONDURBYALEXANDRU.COM.
All deliveries are door-to-door service and must be signed for at receipt, except if another option is provided by the courier Please check, at delivery, the conformity of the order: the number of parcels, the integrity of the package, the correspondence between the delivery code with the one from the order form. Please decline the package if this is damaged. Also, when receiving the package, please carefully check the products and, in case of discrepancies with your initial order or products having manufacturing faults, let us know immediately – [email protected].
The buyer is entitled to notify, in writing- [email protected] to waive the purchase without penalty and without giving any reason, within 15 days after receiving the product. If you return the shoes, do not put stamps or shipping labels directly on the shoe box. The shoes and the box must be returned in same condition as you received them.
The direct costs to return products are the responsibility of the buyer. To exercise the right of withdrawal, you must inform us, in writing – sending the Return Form to our email address [email protected]. Reimbursement will be completed within 14 days, starting the moment we confirm receiving your Return Package, via email.
Please make sure that the returning package meets the following, since they are mandatory:
– the product/s must be in the same condition as when delivered;
– the product/s must not be used or damaged;
– it has to come with the original order and delivery documents and it must also contain the Return form, filled with all the necessary information
Please note that we do not accept cash on delivery returns, that we do not accept unidentified returns and we do not pick up returns from Romanian Post Office or any other post office. Please note that we can not be held responsible for damaged or lost packages.
To settle your refund claim, as soon as possible, we recommend returning the products through DHL Courier or other Courier Company that delivers in Romania, not by POST. The purchaser may choose to change the returned product with another of our products, if available on stock. In case you want to replace the returned product with another one available in stock, delivery costs will be borne by you, as a customer. Replacing a product with another that has a higher value, involves payment of the price difference online into our account. The refund of the returned product will be completed within 14 days, into the bank account.
If you receive an order other than yours, please, contact us within 72 hours by phone at +40 727 811 947 or by email at [email protected] to report the situation and we will ensure that the product would be replaced with a new product or a refund. In this case, the delivery costs for product return and replacement, if any, are borne by CONDUR by alexandru. For packages that show visible damage at the courier receipt, we recommend to refuse their reception.
LA MODE INTERNATIONALE SRL
7 Iuliu Maniu Blvd, T Building, 1 st Floor, 11 int
6 District, Bucharest, 061072, Romania